Contact and support

Use the support ticket page to send a request. Sign in or create a free account first; basic downloads do not require an account. Replies appear inside your ticket. Email delivery and a response-time guarantee are not available in this release.

For a failed download, include the public post URL, the approximate time, browser, error code, and request ID if shown. Do not send passwords, API keys, private posts, or download ticket URLs.

For a copyright or privacy request, include the source post URL, your relationship to the content, the basis for the request, and the action you want us to take. Video files are not permanently hosted by this service; removal from the original platform must be requested from its operator.